Webcodes are agents for CARM Training Systems, providers of E-Learning and On Site Training in Customer Aggression and Armed Robbery Training.

Members of the Accommodation Industry experience customer aggression from guests on an almost daily basis.

Why is this occurring constantly in an industry that is focused on customer service? All property managers try to please their guests to the best of their ability, but sometimes it just isn’t enough. 

Also, the instance of Armed Robbery is increasing in some sectors of the industry, which is due to you being considered as a 'soft touch' as far as opportunity targets go.

Are you and your saff ready to be subjected to the effects of a robbery.

The physical and mental side effects of a robbery are huge, and you must consider your duty of care to your staff.

Ask yourself these questions..

Q: Does your organisation ever experience disgruntled customers or people who express dissatisfaction with aspects of your customer service for either legitimate or non-legitimate reasons?

Q: Would your workplace achieve greater harmony if staff new how to counter-intuitively respond to situations of conflict as apposed to instinctively reacting out of emotion?

Q: Have you ever had the feeling that there is something just missing in our customer service experience, something that you just cannot put your finger, but you know we can do it better if we try?

Q:  Do you believe your organisation and ultimately your customers would benefit from staff having improved customer service skills?

If you answer yes to even ONE of these questions, then you need some assistance, and we will be able to provide you the training to answer them.

Call us on 1300 308 747 for more information.